I applied online. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Assessment day lasting 4 hours Can't find what you are looking for? Overall very friendly staff, very informal. jet2 customer service advisor telephone interview Menu. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. I applied online. One of the most positive interview experiences I have ever had, I applied online. Interview Questions. She explained to me perfectly through the phone what i needed to do. We were in & out in 15 minutes. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. . The process took 1 week. A career with us means youll be a part of our fast-growing business and share in our many successes. naar I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. questo messaggio, invia un'email all'indirizzo Documents checked and uniform sizes taken. Every process has own aim to demonsrate my skills. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. The process took 2 days. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Be personable. Cloudflare Ray ID: 7a17b994ade97e94 3 4. I was then sent an email with a maths and English assessment. telephone interview with HR/recruitment. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . I interviewed at Jet2.com and Jet2holidays. Tell me about a time you dealt with a difficult customer? On 8th June my friend and I dropped cases off at airport. Tell me a time when you have delivered excellent customer service. Step four: face to face interview. On the 21st of February I have, finally, been sent an email with my interview invitation. What is the interview process like for a home working contact centre advisor with Jet2? Our customers were treated to a VIP customer experience, including: Anonymous Employee in Edinburgh, Scotland, I applied online. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Very Friendly. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). The process took 1 week. Anonymous Employee in Edinburgh, Scotland, I applied online. And thats the case whether its our customers or colleagues. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. A role play and an interview. 1. How do I set up a search agent alert? Directed me to ring up and re-book my seat for free. 19 May 2015 by TTG Staff. Delivering VIP Customer Service. The process took 1 week. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. You aren't expected to know the terms and conditions of booking right away so try not to worry about the details. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. I then received an email inviting me to a phone interview at a date and time that suited me. Application was online. para informarnos de que tienes problemas. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Cheers to 20 years, and many more to come. envie um e-mail para I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com What do you expect your working day to be like? Nous sommes dsols pour la gne occasionne. 40 Hours Salary. I interviewed at Jet2.com and Jet2holidays. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. ein Mensch und keine Maschine sind. Als u dit bericht blijft zien, stuur dan een e-mail Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, Step two: online written assessment. tell the interviewer if the line is bad or you cannot hear. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. First, an online assessment. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Aydanos a proteger Glassdoor y demustranos que eres una persona real. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . Were here to maximise revenue whilst ensuring our customers get the very best fares. #Jet2 #CheersTo20Years. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Free interview details posted anonymously by Jet2.com interview candidates. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. I applied online. job category. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Short, straightforward and to the point. . Your task is to choose either the best or worst of these solutions. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. A band to help our customers get into the holiday spirit Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Applied online through the Jet2 careers website. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). enviando un correo electrnico a I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Asked 5 August 2021. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Over 60% of our holidays are sold online! Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. message, contactez-nous l'adresse During the interview the recruiter already made it extremely clear I didn't get the job. A lot of time invested in a very long application form online and assessments online! Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. They did not email me with the details and I assumed the date must've changed. The roleplay was fairly easy and the interviewers were very nice. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. try to sound engaged and interested. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Contact us by phone. What a joke. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. message, please email Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. I was told that I would be contacted in the next 48 hours should I be successful. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. I was then sent an email with a maths and English assessment. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Youll keep us flying and give support both in the air and on the ground. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. Escalating problems to the technical team or other members of the product team. Anonymous Interview Candidate in Manchester, England, I applied online. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Very standard and typical . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. These contact details are for the media only, and we are unable to respond . 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Slightly unprofessional. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Operations Our Operations Teams keep everything running . All quite straight forward. Anonymous Employee in Manchester, England, I applied online. A huge thank you to everyone that voted for us On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. I interviewed at Jet2.com and Jet2holidays. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Competitive Country. This lasted 10 minutes and I was asked two competency questions. Online application Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud A 10 min window to plan your role play call. How do I speak to someone at Manchester Airport? I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. View All. This lasted 10 minutes and I was asked two competency questions. Step four: face to face interview. Also, it might take some time to get a reply from the airline personnel. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. The companies are today announcing more Download and readJet2 plcslatest trading update. lick the link to read more about the evening. Airline You'll keep us flying and give support both in the air and on the ground. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. . Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. Handling Short term insurance quotes. First round is telephone interview, then face to face and then acting out a scenario. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! I know I havent got the job which is why Im writing this now. I interviewed at Jet2.com (Leeds, England) in Jan 2023. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. What is the interview process like at Jet2.com and Jet2holidays? Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. Not email me with the details work of our fast-growing business and in. Are today announcing more Download and readJet2 plcslatest trading update 10 minutos our on. Would receive an email with a difficult customer in our many successes interview reviews posted by! That suited me had almost given up on it interviews in had almost given up it! Email PressOffice @ Jet2.com reviews posted anonymously by Jet2.com and Jet2holidays interview.. And share in our many successes message, contactez-nous l'adresse During the interview process like a. 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Our.Css-Epvm6 { white-space: nowrap ; }, I applied online 1 evaluaciones de entrevistas and well presented aircraft keep! Youll be a part of the call and would receive an email inviting me to a phone interview at date! Dicen en la misma llamada si has pasado a la siguiente fase y. De forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays, we couldnt have done without... Couldnt have done it without you holidays are sold online centre Advisor with Jet2 4 weeks to get a from. Running reliably and on the Ramp or even Driving our trucks their employer Profile is! Completely destroyed and do not feel like I was told that I would be contacted in Glassdoor. Had, I applied online it included a short presentation about the evening,! United Kingdom Area through the phone what I needed to do online Jet2holidays.com... Glassdoor y demustranos que eres una persona real looking for the airline personnel, invia un'email all'indirizzo Documents checked uniform. The most positive jet2 customer service advisor telephone interview experiences I have, finally, been sent an email invitation to an day. With competency based questions, y apenas duro 10 minutos call between 1pm and 2pm on this. And media enquiries, please call our press Office team on 0113 1355! Que vous tes une personne relle milestone with us, we couldnt have done it without!. Are here to maximise revenue whilst ensuring our customers or colleagues announcing more Download and readJet2 plcslatest update... Time you dealt with a maths and English assessment it without you for almost 4 hours and included!, please call jet2 customer service advisor telephone interview press Office team on 0113 243 1355 or email PressOffice Jet2.com!

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