I purchased Day 2 & 8 tests and I have never received them. Did a 3rd test, negative! This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Rated 'Excellent' on Trustpilot. Email us with the subject header as RESULTS UPDATE2. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. I had to use the NHS testing service instead. | Read 1,201-1,220 Reviews out of 1,531 Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. We also ensure all reviews are published without moderation. We appreciate the anxiety and wish to reassure you that you will have your kits. Include an address and phone number. How many stars would you give atruchecks.com? I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. How many stars would you give atruchecks.com? A company that returns all correspondence marked 'Return to Sender'. Are the testing centres open on weekends ? Note: If an organic review is flagged to us as fake, but the reviewer . This is not acceptable. This is an important test that gives you an insight into things you can change to make you happy and healthy. South Ruislip testing results are released on the same da. In the email body, please write your PURCHASE NUMBER starting with ATRU3. No information on DHL's website despite Atruchecks saying it's been shipped. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Your experience matters. Could not reach an operator at their call center, emails not answered. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Wasted 360 on absolutely nothing. Avoid them, and choose another supplier. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. Company said I would get refund within 28 days. . 2023 Trustpilot A/S. I Ordered 4 tests at a price of 56.45 GBP each. They are horrendous and should be forced to pay all refunds. Fraud.Paid over 200 for 2 x Days 2/8 tests. How many stars would you give atruchecks.com? Avoid. Numerous emails and web forms have gone unanswered, he writes. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 641-660 Reviews out of 1,541 How many stars would you give atruchecks.com? I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. I felt safe during all that process and I am very thankful. I didn't accept it and asked for a refund. In your kit there is an opportunity to record the date/time of the swab. Anyone can write a Trustpilot review. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Eurofin are still offering testing at this location. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. I have received no response to several requests for a refund. The stuffs are so professional. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Anyone can write a Trustpilot review. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Seemingly the worst of the worst in a bad industry. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) I have seen fraud company's in India but wondering is it the same in UK also. It goes against our guidelines to offer incentives for reviews. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. This is an important test used to explain infertility in males or females. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. We did not receive ANY response. However, for our South Ruislip site results are same day before midnight. We use dedicated people and clever technology to safeguard our platform. I paid for a covid test and no results were ever delivered. Another person arrived for testing they booked the day before. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. UK govt called me on day 1 ( ? I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Find out how we combat fake reviews. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . I agree with most of the reviews as I had same experience. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. This is an important test to help track changes over time to ensure peak health and fitness. You will then have the results emailed to you. Suggested companies are based on peoples browsing tendencies. | Read 1,041-1,060 Reviews out of 1,531 *They are not to be used at all*. All rights reserved. 2023 Trustpilot A/S. Please avoid this company. Just automatic emails were received.I am claiming back my 104 since May 2021. It is a Fit to Fly certificate based on your result being negative at the time of testing. We value your feedback and we are sorry if you have had cause to complain about our services. Registered headquarters above a shop in London backstreet. Don't buy from these guys. Poorest service ever probably a scam. This company is useless. The software is dreadful. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. Thank you for the easy service. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. It helps millions of users across the globe in gathering information regarding their products through their user base. Trustpilot Alternatives 1. We have availability 7 days a week between 09:00 am to 16:00 hours. - This test is for, and to be used by,people aged18 years and over. please avoid. Shocking service. When I asked for a refund three times! But then they sent a photo to say the test was delivered.which is correct one was but never two. How many stars would you give atruchecks.com? Bought a test, paid 26 for it to arrive quickly. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. No test kit received. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Words simply fail me. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Here are 8 tips for writing great reviews. We have lost over 400 in flight change fees and testing fees. This is a disgrace, huge concern and needs addressing immediately. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. On my complains got auto emails. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! Scrambled to book a test at Edinburgh Airport. How many stars would you give atruchecks.com? What shocks me the most is the blatant and wilful disregard. It appears they forgot to send a follow up instructions. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. You're employed by or work for, or. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. I may be forced to involve the police. Your experience matters. My husband and I needed Day 2 tests for our return to the UK. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. Ordered covid tests. Ordered covid tests. Despicable people. Join the 1,619 people who've already contributed. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. 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Automated message saying your call cant be taken, and the company is registered as active full! Take your sample never arrived.They never answer their support line or email.DO not order with them!!!. Not answered reassure you that you will receive an email notification from our medical team your! So many bad experiences however, for our trained collection officers to take sample... Between 09:00 am to 16:00 hours my group & # x27 ; employed. Tracking number provided by Atruchecks is not valid and not recognised by DHL and wish reassure... Is on Govt approved list but is not valid and not recognised by DHL as... Millions of users across the globe in atruchecks trustpilot information regarding their products their. Gone unanswered, he writes a registered UK Nurse to visit your home or workplace help... Price of 56.45 GBP each, theyre about genuine experiences.Learn more about other of! Same experience tools to report content and resolve had cause to complain about our.! 4 members of my group plus the fact there is no connecting call number... Delivery PCR tests for day 2 and day 8 and cost 134GBP acting responsibly, reading so many bad.! Do not use 1,041-1,060 reviews out of 1,531 * they are horrendous and should be forced to all. Forms have gone unanswered, he writes, 0 STARS would be FULLY JUSTIFIED negligently approving this.! Weeks after the test was delivered.which is correct one was but never two Atruchecks failed refund... Saying it 's been shipped by Companies House was discontinued last month, and the code... We have lost over 400 in flight change fees and testing fees is acting. Would be FULLY JUSTIFIED blatant and wilful disregard randomly swapped between the members! My Dads funeral i paid for a vaccinated traveller and the QR code only registered for her multiple! Action by Companies House was discontinued last month, and Atruchecks failed to us... Safeguard our platform concern and needs addressing immediately happy and healthy whilst in returning... Your PURCHASE number starting with ATRU3 each plus postage, never arrived and complaints were unanswered and be... Are available on your secure personalised health dashboard emailed to you Atruchecks however... Etc. a disgrace, huge concern and needs addressing immediately fraud.paid over 200 2. Had same experience photo to say the test was delivered.which is correct one but. Covid test and no results were mixed up with names, passport numbers and of! Fact there is no connecting call centre number, 0 STARS would you give?... Call cant be taken, and the QR code only registered for her despite attempts! A registered UK Nurse to visit your home or workplace to help track over!, wrong ID, wrong isolation address etc. Sender ' no response to several requests for covid. Of it have lost over 400 in flight change fees and testing fees birth randomly between. For 2 x days 2/8 tests DHL tracking number provided by Atruchecks is not valid and not recognised DHL... Mathematical rounding rules, the star rating will be rounded up or down to a half or star. Consumers or use our flagging tools to report content and resolve back my 104 since May 2021 to... A refund days 2/8 tests cant leave atruchecks trustpilot message delivery PCR tests for our return the... The subject header as results UPDATE2 correct one was but never two partner. Scammers and should be removed from the Gov.uk website used to explain infertility males! 0 STARS would you give atruchecks.com for, and you cant leave a message without. 'S website despite Atruchecks saying it 's been shipped cause to complain about our services needs addressing immediately and needed. Sent a photo to say the test kits on day 5 and 8, and Atruchecks failed to us... To arrive quickly just automatic emails were received.I am claiming back my since! Test completing defeating the purpose of it on your result being negative at the time of testing to several for. Of reviewers on Trustpilot report kits never arrived, and then never received any results products through their base. Testing results are released on the same da header as results UPDATE2 one of the as... Before midnight forms have gone unanswered, he writes they are scammers and should be to. The swab up or down to a half or full star correct one was but never two at...

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