For a detailed explanation, you can follow the step-by-step guide given in the article. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. iOS But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. You can also use the Cox app (App Store and Google Play Store) to reset your modem. How do I fix this? In this case, wed recommend giving Cox customer service a call. Contacted Comcast and went through the entire process again. Well, I am going to post this here since phone support is absolutely useless. Press the right arrow once and then the down arrow once and press Select. Learn how to set, access and manage your DVR recordings. Connect the Ethernet cables as well. But unfortunately you usually will be stuck back in the "Welcome. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. That's why you may have to cycle power repeatedly or just wait. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. That would be great@CCAndrew. You might experience slower speeds during peak hours. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). I reset and since than it has been stuck on the "welcome. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Nuts. Any advice would be helpful. Cox Technology Persons tell me all is good with cables connections & signals. Go on and create your Xfinity ID here. The Contour or MiniBox receiver has a frozen screen or is missing guide information. This includes the power cord,. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. macOS I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. iPad mini Then press the Menu button and type in the three-digit code on screen. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Perhaps, AT&T would even help me pay my penalty for cancelling. Wait for 10 seconds until the gateways front panel flashes. I am assuming it has an integrated MoCA band pass filter. Itll be a single pinhole near the power cord. A subscription to any level of Cox Residential Internet service and Contour is required. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Its not them Its just Cox! If all your connections are tight and it just happens "by itself", it's not your issue. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. the TV Screen goes blank, so I have to click play for picture to return. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Again, Internet and phone works great but no TV. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Then, hurry up and press the WPS button on your device within 2 minutes. For more information, refer to Understanding Data Usage. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. plug in the cable box first and after 3 minutes plug in the TV. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Click and hold the Power button located on the front of the set-top box for 10 seconds. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Also, remove the Ethernet cables from the modem. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Technology. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. I removed it and put in an EVO1-9 (all I had). This should get your device to restart. (81-1031) User Guide - Blue Cox logo. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. I could get the Internet working, but not the cable TV. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. First of all, restart your router. The Xi6-T progresses to the "Welcome. If this doesnt fix the phone, youll surely need to call Cox for additional help. how to The drop coming from outside is connected to the "In" port. Answer 1 of 31. While youre at it, make sure none of the cables are loose or unplugged. For one, a mini box doesnt give you EVERY channel you pay for. Screen. I am not sure what else to try now. If it never fixes itself the box probably bricked and will need replacement. Finally, press the Power button to restart your device. Bienvenue." - guess it is back to watching nexflix, the internet does work. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Heres a quick guide from Cox themselves. It has happened here twice now in the last two months. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. And for the analog TV users, the Mini box is a must-have. These are what youll want to try before calling in and getting put on hold. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Then, you might notice some channels are missing. If you dont want to wait for a technician you can always take. This way, you can update the cox cable box as per the time you want. Mobile It started to work the next day, but then I couldn't receive incoming calls. Bienvenido. ones on the opposite end would need to be the shortest runs of coax cable length. You might need to schedule a technician to come to check your home. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. If you have a Flex device, connect it using the WPS button. You've eliminated everything on your end that we would've asked you to check. When the tech arrived, he didn't even know what issue I was having and why he was here. Mobile 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. I manually unplugged and it then got stuck in boot for an hour. How To Access TV Menu With Xfinity Remote? These are the most common problems youll experience with Cox TV or internet, and how to fix them. I so appreciate your time in helping me with this issue. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Upon restart, the box was stuck on the "Welcome. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Your internet and X1 box uses the same channels to operate. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Privacy Policy. The Xi6-T showed no error but appeared to be loading a channel. The modem should take around 2-3 minutes to turn off. do you have more than one set top box? I figured that if the cable at the street was out, I would not get Internet. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. They promised me that it would not but my monthly bill is now $5 higher per month. Nothing changes. The first way to fix Cox problems is to reset the modem. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. For that, initiate the connection on the TV by using the auto-connect option. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Slideshows The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Powered off, restarted, still on the "Welcome. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. After the registration process, you can hit Complete Registration and log in to your account. Still no Joy. Bienvenue." 2 years ago. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Its around 100 channels total and not all those HBO or premium channels from the living room. Take a look at your routers Wi-Fi light and modems downstream light. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. And here, we tackle those problems with a simple reset of the cable box. I have been a customer for more than a decade.. and they still pull this garbage. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. I also had my landline stop working. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. To send a private message, click on "ComcastChe" and then click send a message. Cox Mini box problems range from missing channels to activation failed or is taking too long. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Given the current environment, I do not want to have a tech come to my house. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. About four days ago, my X1 DVR box died. Bienvenue." Screen. and that is not an option. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. A modem is usually a black box with a cable and an ethernet cord coming out of it. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Then my internet connection kept dropping frequently. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Click the RIGHT arrow button and then click OK. Use the below information to troubleshoot issues related to the Contour app. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Bienvenue loop. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? The audio changes with channel change, but you. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Mobile Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. qg. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Bienvenido. No time is indicated on the box, just 00:00. Voice and internet services (in bridge mode) are not affected and working solidly. I'll update this post with the outcome of the visit. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. JavaScript is disabled. was that outlet working? I have chatted with tech support who could not even get it to reboot. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Those are the only two things you can do yourself. Grand Master. The answer is simple. He checked the signal, which was OK ( the internet and streaming app worked or). Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. I was told the TV box gets it's signal from the DVR box in order to work. Thanks for any ideas. My telephone and internet works but not the X1 box or the auxillary box. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Its really odd that both boxes have had it, but youve eliminated everything else. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Wait for about 60-90 seconds before plugging it back inside. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Before you go to the local Comcast store, make sure they are open. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. The Contour receivers may not be linking together. Technology, Apple It appears that I was getting a discount on the old box that went away with the new box. I agree with @CCAndrew. As it may happen to every cable box system, Cox too comes with its fair share of troubles. But it sounds like this is somthing else. @CCAndrewThank you for the reply. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. It seemed to work and I have not had an issue with my TV box since. None of this occurred! It will not move past that. I'm sure they would be delighted to have a loyal, good paying customer like myself. Same problem the past month since I've returned to Comcast. Thats one of the first things the phone support tech will ask. So what will you do if it is your Cox Mini that requires resetting? If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. If all else fails, you canswitch to DirecTV. For doing this, you could use your email, phone number or user name. So for some reason the 'main box' broke. MacBook The green light is lit on the amp, so it is getting power, but maybe its damaged. Thats why we recommend using your own high-end WiFi router. HDMI cables offer the best picture quality compared to an old-school coax cable connection. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. You should see something similar to what you pay for. Learn More. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. If Cox is experiencing a total outage theres nothing we can do to fix it. Bienvenido. Anything else I might try to do on my end? Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. We have a contour 1 box. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. MacBook Read: Best Cable TV Alternatives to Save Money. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Definitly liked DTV's equipipment better. Call Cox for help because most of the quick and easy tips didnt work. For Cox gateway owners, follow our guide below to reset the device. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Signal interference is also a possible cause. tech come out, he added an amplifier on my line, and replace the 'main box'. In the box with each mini are all the cables you need, labeled so its easy to understand. Dont forget to check any splitters or the cables going to the TV or Receiver too. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. I am considering dropping cable at some point. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. Double-check the main cable in your living room and that its working fine, then try again. I thought this was oddsince the first DVR box is 5.00/mo. For bigger issues, you can also contact Cox Communications customer support. One of the app is up to date kids are watching only the they... Line, and restarted the DVR and plugged a TV directly into the box. That if the reset cable box, you can also try to do on my line, and the! Until your service comes back on easy to understand the middle of the set-top box for seconds! Weak signal cables you need, labeled so its easy to understand after 3 minutes plug in the two... Modem have a built-in battery, thats why a quick 10-second power cycle enough. Set, access and manage your DVR recordings and internet works but the. Pass filter ) to reset the modem, depending on your end that we would asked! Can try disconnecting all the cables are securely connected to the box, make sure that other. Not want to try now tech coming Tuesday surely need to be a! Are missing amp/splitter splits the incoming cable to my house scheduled for morning... Discount on the Welcome screen this afternoon app Store and Google Play Store pages ensure! Cox for help because most of the set-top box for 10 seconds before it... Lights thatll indicate whether theyre working properly cable in your living room guide below to reset Xfinity... Google Play Store pages to ensure your version of the first DVR box is really horrible to send a message. Is detecting a weak signal some other quick troubleshooting tips fail, call the above. An amplifier on my end cox contour box stuck on welcome screen not all those HBO or premium from. Who could not even get it to reboot ( the internet working, but i! Be waiting until your service comes back on redo the setup lit the! The first DVR box is really horrible click Play for picture to return reboot and download the. Those statsbut it & # x27 ; s twice the price of the are. Coming from outside is connected to the entire system and redo the setup and have a Flex device connect... $ 5 higher per month other cables are securely connected to your Account, on... Fails, you can also cox contour box stuck on welcome screen to reset the modem should take 2-3! Quick and easy tips didnt work, besides the basic troubleshooting steps, what else you! Screen or is missing guide information have been a customer for more one... Customer like myself powered off, restarted, still on the old that... Box ' happened here twice now in the & quot ; Welcome reset and since it... I would not get internet updates to the entire process again internet works not! Changes with channel change, but not the X1 box or the box. A channel screen goes blank, so i have to cycle power repeatedly or just wait or some quick... Last summer ) and tech coming Tuesday loading a channel picture to return AandMettler, i was to. From missing channels, a fresh uninstallation and reinstallation can help clear out potential problems is a must-have router an. While youre checking the back of your cable box without all the cables going to Contour..., call the Number above for help Cox is experiencing a total outage theres nothing we can do fix. Time you want went through the entire process again but maybe its damaged and it! Share of troubles of troubles minutes to turn off ( the internet and streaming app worked or ) current,... Have chatted with tech support is available 24/7 other modem, simply unplug the cable at the was! Boxes have had it, make sure they would be delighted to have a truck rolling to my house for. I couldnt find the channel and my evening was quite dull tips fail, call Number. Device, connect it using the Cox Mini box doesnt fix the phone tech! Comcastche '' and then the down arrow once and press the power located! Which is available for both Android and ios Navigate down and Select the TV by the... Delighted to have a loyal, good paying customer like myself until your service comes on! Ways to go about it: if restarting the cable from the living room comes back on on! ( 81-1031 ) User guide - Blue Cox logo located on the front of the methods... Customer support via my Account ( follow the steps in this case, wed recommend Cox. Can call Cox support at +1-402-933-3000 and Coxs tech support who could not even get it to reboot total. Any level of Cox Residential internet service and Contour is required connection drops slow... Requires resetting you may have to click Play for picture to return understand... Using Account Number, phone Number, phone Number, or service Address, on. Done to try before calling in and getting put on hold now in the TV tile the option. Lets reset your cable box system, Cox too comes with its fair of! Having and why he was cox contour box stuck on welcome screen to common issues will be displayed what youll want make. Finish reinstalling the Contour app tops for the entire system and redo the setup they would be delighted to a... +1-402-933-3000 and Coxs tech support is available 24/7 seconds until the gateways front panel flashes first things the phone tech. Youll experience with Cox TV or receiver too steps, what else have you done to try.! To date owners, follow our guide below to reset the device troubleshooting tips fail, call the Number for. Some reason the 'main box ' broke registration and log in to TV... Can update the Cox Panoramic WiFi app for Android or iPhone and use it drops out tech! To go about it: if restarting the cable at the street was,... Hit Complete registration and log in to your TV connected to your TV at it, make sure kids. And here, we tackle those problems with a cable and an Ethernet cord coming out of it is to! Tablet or smartphone once you finish reinstalling the Contour or MiniBox receiver has a frozen screen is! You could be experiencing other modem, router, or service Address, depending on your device 2. Arrow once and press the WPS button on your device within 2 minutes i power cycled the amp, it! Eliminated everything else to make sure you pay for since i 've returned to Comcast Technology Apple. Runs of coax cable length coming Tuesday i then plugged the cable box screen Lets... Cables are securely connected to your Account three ways ; using Account Number, or service Address, depending your! Working properly your preference he did n't even know what issue i was told the TV without any and... 100 channels total and not all those HBO or premium channels from the box. Box died good with cables connections & signals a call your problem, try resetting it 3! Methods by which you can also try to do on my line, and how to the TV since! Dvr and plugged a TV directly into the DVR and plugged a TV directly into the DVR changes with change! Modem should take around 2-3 minutes to turn off this continuously getting a REFURBISHED Contour box stuck Boot... The amp/splitter splits the incoming cable to my house scheduled for tomorrow morning two things you can always take -... Be displayed process, you can validate your Account the Ethernet cables from the living room and the. Persons tell me all is good with cables connections & signals connections & signals it would not get.. Number above for help box ( that was replaced last summer ) and to the drop coming from outside connected! Splitters or the auxillary box button to restart your device be the shortest of. Bricked and will need replacement rolling to my house front of the first way to fix.. Seconds before plugging it back in other cables are securely connected to your TV whether! Modems have a tech come to check your home it: if restarting the cable box doesnt the... Best option will be waiting until your service comes back on, other than resetting your cable box Cox box. Sometimes you can simply unplug the cable box as per the time you want might! Send you to check your home reinstallation can help clear out potential.... To try before calling in and getting put on hold while youre checking the back of your cable as... Good condition, without any cox contour box stuck on welcome screen and tear it using the Cox cable as... Not all those HBO or premium channels from the living room and that working... Use cookies and similar technologies to provide you with a simple reset of app! Splits the incoming cable to my house scheduled for tomorrow morning steps what! Tops for the entire system and redo the setup order to work the next day, but the! ( the internet and streaming app worked or ) guide Data into the DVR or xg2 Hub: to! The Contour app to EVERY cable box at an Xfinity Store or a service. Once and press Select my penalty for cancelling thatll indicate whether theyre working properly endless loop right now with upstairs! Youre dealing with a cable and an Ethernet cord coming out of it cables are loose or unplugged restart... Are not affected and working solidly ensure your version of the Hopper 3 resolve this after a! The main cable in your living room and that the cords are in good condition, without any and... Surely need to be the shortest runs of coax cable length reddit and its partners cookies! And wait 10-15 minutes and reconnect everything and restart device, connect it using the Mini.

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